Our Warranty

All Theragem™ products come with a full 12 month international warranty.

In the unlikely event of a Theragem product failure please refer to the “trouble shooter” chapter in your Theragem user guide. If this does not resolve the problem contact your point of sale or contact Medica Health International Ltd directly for assistance.

Medica Health International Ltd. does not warrant the following:
  1. Periodic check-ups, maintenance and repair or replacement of parts due to abnormal usage.
  2. Defects caused by modifications carried out without the approval of Medica Health Int. Ltd.
  3. Damage resulting from the fact that the product is not conforming to country specific standards or specifications in another country than the country of purchase.
Warranty repair service is excluded if damage or defects have been caused by:
  1. Improper use, excessive use, incorrect handling or operation of the product as referred to in the user’s or operator’s manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosion, dirt, water or sand damage.
  2. Repairs, modifications or cleaning carried out at a service centre not authorized by Medica Health International Ltd.
  3. Use of spare parts, software or consumables, such as batteries, which are not compatible with the product.
  4. Connecting the product to equipment not approved for connection by Medica Health Int. Ltd.
  5. Inadequate packaging of the product when returning it to a Medica  Health Int. Ltd service centre.
  6. Accidents or disasters or any cause beyond the control of Medica Health Int. Ltd, including but not limited to lightning, water, fire, public disturbances and improper ventilation.
Others:
  1. This warranty does not affect the consumer’s statutory rights under applicable national legislation in force, nor the consumer’s rights against the retailer arising from the sales/purchase contract.

In the unlikely event of a Theragem product failure please refer to the “trouble shooter” chapter in your Theragem user guide. If this does not resolve the problem contact your point of sale or contact Medica Health International Ltd directly for assistance.

Please be aware that for two of our products, T1005 Theragem Clinique configurations and the N1001 Theragem Encoder, you have the optional choice to extend the warranty by three years as of date of purchase by returning the Warranty Card to our office in the accompanying preprinted envelope.

Medica Health International Ltd.
The Sanctuary of Healing, Dewhurst Road
Langho, Blackburn BB6 8AF
United Kingdom
Tel: +44 (0)870 609 4583
Contact Us

DISCLAIMER: Medica Health International Ltd is committed to discovering, designing and introducing leading-edge wellness equipment world-wide. Any and all products offered by Medica Health International Ltd are intended to complement, not replace, the various therapies offered by your own licensed physician or healthcare professional. Our equipment is not intended to diagnose or cure any ailments or afflictions. Product images shown in this document may vary slightly from the actual device due to individual country regulations and our on-going commitment to quality and R&D. MFG may not be legal in your state-county-country therefore please check with your local-national authorities before unlocking MFG. Medica Health International Ltd cannot be held responsible for improper use.